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Have Questions?

Contact Us

Ordering

Order By Phone

Splitting My Order

Payments Accepted

Shipping

Order Inquiries

Track My Order

Return Policy

Sales Tax

Gift Certificates

My Account Help

Checkout Security

Customer Service

Phone: 1-888-780-7734

Monday - Friday 8am - 4pm CST

Email:

info@stickymonkeylabels.com

Customer Service

Contact Us
Ordering
Order by Phone
Splitting Order
Payments Accepted
Shipping
Order Inquiries
Track Your Order
Return Policy
Sales Tax
Gift Certificates
My Account Help
Site Security

Customer Service

We are here to provide you with the utmost personalized service. We’re not a company that you call and get stuck in a loop of automated responses and never get to talk to a human being. When you phone us your calling our office ran from one of our homes. On occasion you will get voicemail, which means we’re probably changing a diaper, helping one of our kids and occasionally cleaning up a spill or two or three. We’re hard working Mom’s with a whole lot of creativeness that never stops. Our Sticky Monkey Labels store is our creative outlet. We sincerely appreciate your business and truly hope you enjoy our products.

We Want to Hear From You

We value your comments, feedback and your product suggestions. Feel free to email us at any time. We strive to respond to your inquiries promptly. If you have a question about an existing order, remember you can log into your account and access valuable information from there.

 

Contact Us

Mail

Sticky Monkey Labels
P.O. Box 241693
Little Rock, AR 72223

Phone

1(888) 780-7734

Email Us

Please use our Contact Form.  

Hours

Monday thru Friday 8am - 4pm
 

Ordering

Our web site is up and running 24 hours a day, so you can place secure orders anytime of the day at your convenience.

When you place an order you will receive an order confirmation email from us.  Be sure to check your email programs spam folder if you do not see this email in your inbox. 

If you do not receive any of these emails, feel free to contact us, and we will be happy to assist you.

Ordering by Phone

Yes, we are happy to take your order by phone during our business hours.  Feel free to contact us between 8am - 4pm (CST) and we will be happy to process your order over the phone for you.  If we are unable to answer, please leave a message and we will be sure to call you back as quickly as possible.

Toll Free:  1-888-780-7734

Hours:  Monday – Friday 8am-4pm (CST)

Can I Split My Order Between Two Children

Yes, we will be happy to split your order between multiple children as long as the labels being order are the same design. 

How Do I Specify to Split My Order?

In the Name Field simply place a comma (,) between each childs name.  The item being ordered will be split equally between the children, unless you specify otherwise in the "Special Notes" field.

If you need further customizing, please email or call us and we will be happy to help you.  

Payments Accepted

We gladly accept Visa Debit, Visa , Mastercard, Discover, and PayPal via our secure web site. 

Track Your Order

You can check your order status and delivery status from our home page in the left navigation menu.  Look for the title "Check Order Status".  Simply type in your email address used when you placed your order and your Order ID.

When orders are shipped, you will recieve a shipping notification via email with package tracking information (if applicable).

Order Inquiries

You can check your order status and delivery status from our home page in the left navigation menu.  Look for the title "Check Order Status".  Simply type in your email address used when you placed your order and your Order ID.

When orders are shipped, you will recieve a shipping notification via email with package tracking information (if applicable).

Shipping

How long does it take to process orders?

We strive to ship all orders within 3-4 business days of the order being placed.  We do have times when orders can take longer then 3-4 business days, but we do strive to get all orders out as quickly as possible at all times. 

You can view the status of your order by logging into your account or by entering your email address and Order ID into the "Check Order Status" box in the left top corner of the homepage.

We do observe US holidays.

When will my order ship?

US Customers

We ship all US orders by USPS Flat Rate mail with package tracking.  US customers can choose Priority or Express.  Priority mail on average within the US arrives in 3-4 days once shipped.  Priority mail on average within the US arrives in 2 days.

You will receive a shipping notice with a tracking number once your shipping label has been created for shipping.  All orders can be tracked online at www.usps.com.

International Customers

We ship Worldwide! North Pole, Singapore, Australia, we have no limits! We offer a variety of shipping methods for International customers.  You can choose your shipping method upon checkout and your price will be calculate based on where the order is to be shipped.

You will receive a shipping notice once your order has been assembled for shipping.  If you selected a shipping method with tracking your shipping notice will include your tracking number.  Orders with package tracking can be tracked online at www.usps.com.

How much will shipping cost?

Costs of shipping can range depending on where the order is to be shipped to.   You can choose your shipping method upon checkout and the shipping cost will be calculate accordingly.

Returns and Refunds

Due to our products all being personalized and custom made products they can not be “returned” and we are unable to provide refunds. Before placing an order we ask that read each product description carefully to make sure you fully understand what you are purchasing. In the event that you are dissatisfied with any purchase, please contact us and we will do our best to correct any issue that you may have. Your satisfaction is very important to us!

OH NO!  I made a typo when I placed my order.  Help!  If you make a spelling error when placing your order, as long as the order hasn't already been printed, then we will be happy to make the correction for you.  Please call us immediately at (888) 780-7734.  However, if the order has already been printed unfortunately we will not be able to refund your money. 

I spelled it right, but you didn't?  If we make a mistake on your order we will be happy to correct our mistake and ship a new order, we may ask to have a photo sent to us or the product returned depending on the situation.

I Changed My Mind?  Unfortunately we cannot refund your money because you have changed your mind or don't like the design as much as you thought you would.  Please remember all of our products are custom made for you and a lot of time and effort goes into producing each order. 

I Put My Labels in Bleach and Now There Faded - Bleach does fade our labels like it does practically everything it touches.  Unfortunately we cannot refund or accept returns for labels that have been exposed to bleach or exposed to products containing bleach.

Sales Tax

We automatically charge and withhold the applicable Oklahoma sales tax for customers within the state of Oklahoma.   Oklahoma residents are asked to input their 5-digit zip code followed the extended 4-digits (ie. 74401-0000) to calculate sales tax accordingly.   Orders placed by customers in all other states are responsible for any applicable sales or other taxes.

Gift Certificates

Gift Certificates are available to our customers in any dollar amount.  You have two options for gift certificates:

  1. We can mail a certificate for you to the gift recipient on the date you specify.
  2. We will email you a customized certificate with the recipient's name and gift amount ready for you to print and give to your recipient when you’re ready.

 My Account Help

 Security

Orders placed through our site and any personal information entered within our web site is safeguarded with the industry’s highest level of encryption in order to protect your credit card and personal information.  In addition, we do not store credit card numbers or share your personal information with anyone.

 

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